About Capa

Capa is transforming cross-border financial infrastructure with innovative, scalable solutions that empower businesses, banks, and fintechs to operate globally with confidence. Our platform streamlines payments, treasury automation, and embedded finance to enable seamless financial operations worldwide.

We’re a fast-growing fintech team passionate about delivering value and building long-term partnerships with our customers.

Why Work Here?

• Remote-first, flexible working environment.

• Impactful role: Help customers unlock the full potential of Capa’s platform.

• Collaborative culture: Work closely with sales, product, and engineering teams.

• Growth opportunity: Play a key role in shaping our customer experience and success strategies.

Our Core Values

• Care Deeply: Invest in customer relationships and deliver exceptional service.

• Create Clarity: Provide clear guidance, transparent communication, and proactive support.

• Build Trust: Foster honest, reliable partnerships that drive mutual success.

• Raise the Bar: Continuously improve processes and exceed customer expectations.

Role: Customer Success Manager

As a Customer Success Manager at Capa, you will be the primary point of contact for our customers, ensuring they achieve their business goals using our platform. You’ll drive adoption, resolve challenges, and build lasting relationships that fuel growth and retention.

What You’ll Do

• Onboard and train new customers to maximize platform value.

• Monitor customer health and proactively address potential issues.

• Collaborate with product and engineering teams to relay feedback and advocate for customer needs.

• Develop success plans and strategies tailored to individual customers.

• Drive renewal and expansion by demonstrating ROI and value.

• Organize webinars, workshops, and knowledge-sharing sessions to educate customers.

Who You Are

• Experienced customer success or account manager with 3+ years in SaaS or fintech.

• Strong communication and relationship-building skills.

• Proactive problem solver with a customer-first mindset.

• Comfortable working cross-functionally in a fast-paced startup environment.

• Knowledge of payments, banking, or financial services is a plus.

Bonus Points

• Experience working with API-driven platforms or financial infrastructure.

• Familiarity with CRM and customer success tools like HubSpot, Gainsight, or Salesforce.

• Background in fintech or B2B SaaS customer success.

Compensation & Benefits

• Competitive salary and equity package.

• Flexible remote work and comprehensive benefits.

• Supportive team culture with opportunities for professional growth.

Ready to Empower Customers in Global Finance?

If you’re passionate about helping customers succeed and want to be part of a mission-driven fintech startup, we want to hear from you.